Privacy Policy

1. Who We Are

Steel Cap Digital is a sole trader business operating in Australia, providing digital marketing and web development services to tradespeople and small businesses.

• Business name: Steel Cap Digital
• Operator: Shannon White
• ABN: 73 351 134 947
• Email: [email protected]
• Phone: +61 481 879 355

This policy applies to all personal information we collect through steelcapdigital.com.au and in the course of providing our services. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We collect personal information only when you provide it to us voluntarily. This may include:

• Name and business name
• Email address and phone number
• Details about your trade or business you share in your enquiry
• Payment information (processed securely through Stripe (we do not store card details))
• Any other information you choose to include in a contact form submission

We do not collect sensitive information (such as health, financial, or government identifier information) and we do not collect information from people we know to be under 18.

3. How We Collect It

We collect personal information through:

• Contact forms on this website (processed via Formspree)
• Payment processing when you purchase a service (via Stripe)
• Direct communication - email, phone or SMS

We also collect non-personal, anonymised data through Google Analytics (via Google Tag Manager) including pages visited, time on site, and general location (city/region level). This data cannot be used to identify you personally.

4. Why We Collect It

We use your personal information to:

• Respond to your enquiry or quote request
• Deliver the service you have engaged us for
• Process payments and issue invoices
• Follow up after project completion to ensure you're satisfied
• Comply with our legal obligations

We do not use your information for unsolicited marketing. If you enquire and we don't end up working together, we won't add you to any mailing list.

5. Who We Share It With

We do not sell, rent or trade your personal information. We may share it only with the third-party service providers that help us operate the business:

• Formspree: contact form processing (formspree.io)
• Stripe: payment processing (stripe.com)
• Google Analytics / Tag Manager: anonymised site analytics (google.com)
• Cloudflare: website hosting and security (cloudflare.com)

Each of these providers has their own privacy policy and is responsible for the data they handle. We choose providers who meet appropriate security standards. We will not disclose your personal information to any other third party without your consent, unless required by law.

6. How We Protect It

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These include:

• HTTPS encryption on all pages of this website
• Use of reputable third-party processors (Stripe, Formspree) rather than storing payment or form data ourselves
• Limiting access to your information to Shannon White only

No method of internet transmission is 100% secure. If you have concerns about how your data is stored or used, please contact us directly.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any information that is inaccurate or out of date
• Request deletion of your personal information (where we are not legally required to retain it)
• Complain about how your information has been handled

To exercise any of these rights, contact Shannon directly at [email protected]. We will respond within a reasonable time frame and at no charge to you.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

8. Cookies & Analytics

This website uses cookies and similar technologies through Google Analytics and Google Tag Manager. These tools collect anonymised data about how visitors use the site (pages viewed, session duration, general location). They do not identify you personally.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser settings to block cookies.

9. Links to Other Sites

This website may link to third-party websites (e.g. Stripe payment pages, Nate's Rates Electrical). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. We encourage you to check back periodically if you're a returning customer.

11. Contact & Complaints

For any privacy-related questions, access requests or complaints, contact Shannon directly:

• Email: [email protected]
• Phone: +61 481 879 355

We take privacy seriously and will respond to all reasonable requests promptly.